Shipping Policy

1. Production time

Standard frames and textile prints: 7–14 working days before dispatch. Custom sizes and made-to-measure orders: up to 4 weeks. You'll receive an email with tracking as soon as your order ships.

2. Shipping methods and carriers

Orders ship insured with PostNL, DHL, or DPD depending on destination and size. Larger frames (over 100 cm) ship as a parcel or pallet where required. All shipments include tracking.

3. Delivery times (after dispatch)

• Netherlands: 1–2 working days
• Belgium, Germany, Luxembourg: 2–3 working days
• Rest of EU: 3–6 working days
• United Kingdom: 4–7 working days
• Rest of world: 7–14 working days

4. Shipping rates

• Netherlands: free shipping on all orders
• Belgium, Germany, Luxembourg: from €9.95 (free above €150)
• Rest of EU: from €19.95 (free above €250)
• United Kingdom & rest of world: calculated at checkout

5. Duties, taxes, and customs (non-EU)

Orders to the UK and non-EU destinations may be subject to import duties and local VAT, payable on delivery. These are set by the destination country and are the responsibility of the recipient.

6. Delivery and risk

Please provide a correct and complete delivery address. Risk of loss or damage transfers to you on delivery. Inspect your order on arrival and report any transport damage within 7 days per our Return & Refund Policy.

7. Lost or delayed shipments

If your tracking hasn't updated for 5+ working days or your order hasn't arrived within the expected window, contact info@lillylights.com with your order number and we'll open an investigation with the carrier.

8. Contact

Lilly Lights Studio — part of Walljar.com
Email: info@lillylights.com